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My tickets don't appear on my board after I moved them from a project to another one

Assia Ben Brahim
Assia Ben Brahim Apr 12, 2021

Hello everyone, 

I have an issue : I moved several tickets from a previous project to another one, but they don't appear on the board on the new project. 

I am quite new to Jira so I am probably doing something wrong. 

I have parameterized the columns of the board with the statuses I want them to display : is there something else to do ?

Thanks in advance for your answers.

best regards

 

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Howard Nedd
Howard Nedd Apr 12, 2021

Can you show the configuration of your board?  Do you have any unmapped statusses?

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Assia Ben Brahim
Assia Ben Brahim Apr 12, 2021

Hello Howard, 

Thanks for your quick reply.
Actually I've found out I forgot to add the sprint into the settings of my tickets .. And this solved the issue !

Best regards

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Howard Nedd
Howard Nedd Apr 12, 2021

Well done Assia!

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John Funk
John Funk
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Apr 12, 2021

Hi Asia - Welcome to the Atlassian Community!

Check the board filter to see if it might be excluding some issues. Board settings > General tab.

Have you noticed anything the missing cards have in common?

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Assia Ben Brahim
Assia Ben Brahim Apr 12, 2021

Hello John, 

Thanks for your quick reply !

You were right : I've found out I forgot to add the sprint into the settings of my tickets .. And this solved the issue !

Best regards

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John Funk
John Funk
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Apr 12, 2021

Great! Glad to help.

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