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Moving to different status within the workflow

Hi ,


I have created a work flow. Accidentally  a ticket has been  moved from A to  status D, instead of moving it to Status B.


Is there are way , I can bring the ticket back to Status B.

Below are my status,


A, B, C , D

Below is the workflow navigation,

A to B 

B to A / C

C to D




2 answers

2 accepted

2 votes
Answer accepted

Hello @Rexline Raja 

Welcome to the community.

In your workflow add a new transition from the status D to the status B or A and make the change in the issue. You can after delete this new transition or leave it only for some user with a workflow condition.

Hope this helps

Thank you for your reply. It helps

0 votes
Answer accepted
Ollie Guan Community Leader Apr 22, 2020

Hello @Rexline Raja ,

I think the easiest way is to modify the workflow, add a transition, and move back from D to B.

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