Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Licene error migrating data from cloud to server


I just installed jira server + service desk and now I want to migrade all my data from jira cloud to jira server.

I generated the backup from cloud, but when I try to import the backup to jira server, my is being flagged as invalid.

2020-06-06 16_35_51-Window.png

As I have a regular jira server license, I tried to open a support request, but I could not find a way to submit a ticket. See the following image, there is no button to submit the support request. This is frustrating since I as paid for the license, I expect to receive prioritary support other than help from the community.

1 answer

1 accepted

0 votes
Answer accepted
Hana Kučerová Community Leader Jun 06, 2020

Hi @Amauri Gabriel ,

I had the same problem. I've generated new trial licence and then replaced it with the paid one after the import.

Atlassian support can be contacted at

Hi @Hana Kučerová thanks for your report.

I removed my paid license from the server and tried to generate a new free license, but returns http 400 for me.

2020-06-06 17_38_48-Window.png

I also tried to submit a ticket support but the contact page says that atlasian will no longer offer personal support for starter licenses. There is no "submit" button for me.

2020-06-06 17_39_12-Window.png

You should try accessing the trial url from somewhere else because what @Hana Kučerová stated should work

Thank you, it worked. The license page was offline for me for some hours, but now it worked.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Apps & Integrations

Send an Email or Publish to Confluence - What should you do with your release notes?

Background When you hear the words ‘Release notes’, almost always you think of an unsolicited email from a software vendor. But I am here to tell you that from our data, sending release notes via E...

130 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you