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Licene error migrating data from cloud to server


I just installed jira server + service desk and now I want to migrade all my data from jira cloud to jira server.

I generated the backup from cloud, but when I try to import the backup to jira server, my is being flagged as invalid.

2020-06-06 16_35_51-Window.png

As I have a regular jira server license, I tried to open a support request, but I could not find a way to submit a ticket. See the following image, there is no button to submit the support request. This is frustrating since I as paid for the license, I expect to receive prioritary support other than help from the community.

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Hana Kučerová
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jun 06, 2020

Hi @Suporte AGTI ,

I had the same problem. I've generated new trial licence and then replaced it with the paid one after the import.

Atlassian support can be contacted at

Hi @Hana Kučerová thanks for your report.

I removed my paid license from the server and tried to generate a new free license, but returns http 400 for me.

2020-06-06 17_38_48-Window.png

I also tried to submit a ticket support but the contact page says that atlasian will no longer offer personal support for starter licenses. There is no "submit" button for me.

2020-06-06 17_39_12-Window.png

Hernan Halabi - Elite IT Consulting Group
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Jun 07, 2020

You should try accessing the trial url from somewhere else because what @Hana Kučerová stated should work

Thank you, it worked. The license page was offline for me for some hours, but now it worked.

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