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Licecensing issue after Update from 8.8.0 to 8.14.0

Hello Support,


after upgrading from Verion 8.8.0 to 8.14.0 we are asked to enter the new license. I copy the license from our serviceportal and inserted it. After that a reboot is required. And then I am asked again and again to enter a valid license. 


Thanks Rosendhal

4 answers

1 accepted

0 votes
Answer accepted

Hi Guys,


the second time I tried to update worked well. No idea why it didn't first time I made the update.


Just to let you kno


0 votes
Dirk Ronsmans Community Leader Dec 11, 2020

I suggest logging a ticket with them directly. If your license comes from the portal it should be correct.

0 votes
Daniel Ebers Community Leader Dec 11, 2020

Hi Rosendhal,

have you have the chance to have a short look into log file (I'd give atlassian-jira.log and/or catalina.out a try) if there is something specific logged?

Have you made sure the license is valid for the installation you are upgrading?

Normally Jira behaves at upgrade like you discovered when license is out of date.

Please be noted you are currently on Community - users are helping users on a voluntary basis (it is not actually 'support') and we do not see your licensing details.


Hi Guys,


thanks for your feedback. I checked the license and its valid. For the moment I rolled back to the snapshot I made before, because my colleges pushed me to. I will give it another try next week.



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