Missed Team ’24? Catch up on announcements here.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

LDAP sync is failing due to password change, local jira-administartor account password lost

Terry Miller
Terry Miller
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
April 12, 2021

LDAP sync is failing due to password change, local jira-administartor account password lost, alternate local admin account does not work.  K-SSO enabled, how can I reset the admin password or bypass SSO if thats the issue.

Answer
Watch
Like Be the first to like this
631 views

2 answers

0 votes
Steinar Line - Kantega SSO
Steinar Line - Kantega SSO April 12, 2021

Hi, Terry. It seems you will have to reset your local Jira administrator password as your problem seems not directly related to your SSO setup. Please use the link that Matt posted for this.

If you have any questions related to getting this solved, please contact Kantega SSO support:

https://kantega-sso.atlassian.net/l/c/WpqQ4Jnb

Steinar

Reply
0 votes
Matt Doar
Matt Doar
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
April 12, 2021

If this is Cloud, Atlassian Support is your next step. If it's on-prem then 

https://confluence.atlassian.com/jirakb/restore-passwords-to-recover-admin-user-rights-972329273.html

may help

View More Comments
Matt Doar
Matt Doar
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
April 12, 2021

Or the SSO plugin vendor may have a way to log in without SSO

https://kantega-sso.atlassian.net/wiki/spaces/KSE/overview

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
DEPLOYMENT TYPE
SERVER
TAGS
AUG Leaders

Atlassian Community Events

    See all events