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Jira ticket numbers are not in sequence

Whenever we create a new ticket in Jira the ticket numbers are not in order. The ticket id jumped from DEVO-4 to DEVO-22 and similarly from 189 to 291. This is happening only for our DevOps project. 

Can anyone tell me how to resolve this?

Thanks!

2 answers

0 votes
miikhy Community Leader Jun 24, 2020

Hi @Harshith_Julapelli ,

Does your DevOps project has automations or pipelines interacting with it? I've seen this when issues were created by a third party and removed on failed script or pipeline. The ID is then increased even though we can't find the intermediary issues as they are removed by the 3rd party tool/integration!

Thanks

Hi @miikhy ,

No, we don't have any automations or pipelines with this Jira project. The only tool we integrated with this project is git hub for viewing commits and pull requests.

0 votes

How are you creating the issues?  Are people typing them in, or is it via email or a combination of both?  (I'd ask about automations normally, but you said you've not got any)

@Nic Brough _Adaptavist_ We are creating the issues manually from Jira UI. 

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