Jira - Upgrade from 8.5.1 to 8.13.14

[draganvucanovic]

When i try to upgrade JIRA i'm getting following error:

2021-03-25 16:23:46,952+0000 ThreadPoolAsyncTaskExecutor::Thread 7 INFO [c.a.ratelimiting.internal.RateLimitingConfiguration] Rate Limited Request Handler ENABLED
Security framework of XStream not explicitly initialized, using predefined black list on your own risk.
2021-03-25 16:24:06,459+0000 JIRA-Bootstrap WARN [c.a.r.d.internal.dao.QDSLSystemRateLimitingSettingsDao] Initializing system rate limiting settings DB with default settings: [SystemRateLimitingSettings(mode=OFF, bucketSettings=TokenBucketSettings(capacity=50, fillRate=10, intervalFrequency=1, intervalTimeUnit=Seconds), jobControlSettings=SystemJobControlSettings(reportingDbArchivingJobFrequencyDuration=PT1M10S, reportingDbRetentionPeriodDuration=PT24H, bucketCollectionJobFrequencyDuration=PT5M, bucketCleanupJobFrequencyDuration=PT15M, settingsReloadJobFrequencyDuration=PT1M))]
2021-03-25 16:24:06,472+0000 JIRA-Bootstrap INFO [c.a.r.d.internal.dao.QDSLRateLimitingSettingsVersionDao] No settings version record in the database for DEFAULT, inserting...
2021-03-25 16:24:14,493+0000 JIRA-Bootstrap ERROR [c.a.jira.upgrade.PluginSystemLauncher] A fatal error occured during initialisation. JIRA has been locked.
org.picocontainer.injectors.AbstractInjector$UnsatisfiableDependenciesException: com.atlassian.jira.issue.index.IndexingStatsEventPublisher has unsatisfied dependency 'class com.atlassian.jira.issue.fields.DefaultFieldManager' for constructor 'public com.atlassian.jira.issue.index.IndexingStatsEventPublisher(com.atlassian.event.api.EventPublisher,com.atlassian.jira.datetime.DateTimeFormatterFactory,com.atlassian.jira.issue.fields.DefaultFieldManager,com.atlassian.jira.security.JiraAuthenticationContext,com.atlassian.jira.cluster.ClusterManager)' from JIRAContainer_2021-03-25T16:22:57.902Z:1665<|
at org.picocontainer.injectors.ConstructorInjector.getGreediestSatisfiableConstructor(ConstructorInjector.java:191)
at org.picocontainer.injectors.ConstructorInjector.getGreediestSatisfiableConstructor(ConstructorInjector.java:110)
at org.picocontainer.injectors.ConstructorInjector.access$100(ConstructorInjector.java:51)
at org.picocontainer.injectors.ConstructorInjector$1.run(ConstructorInjector.java:331)
at org.picocontainer.injectors.AbstractInjector$ThreadLocalCyclicDependencyGuard.observe(AbstractInjector.java:270)
at org.picocontainer.injectors.ConstructorInjector.getComponentInstance(ConstructorInjector.java:364)
at org.picocontainer.behaviors.AbstractBehavior.getComponentInstance(AbstractBehavior.java:64)
at org.picocontainer.behaviors.Stored.getComponentInstance(Stored.java:91)
at org.picocontainer.behaviors.AbstractBehavior.getComponentInstance(AbstractBehavior.java:64)
at org.picocontainer.behaviors.Locked.getComponentInstance(Locked.java:40)
at org.picocontainer.DefaultPicoContainer.getInstance(DefaultPicoContainer.java:698)
at org.picocontainer.DefaultPicoContainer.getComponent(DefaultPicoContainer.java:646)
at org.picocontainer.DefaultPicoContainer.getComponent(DefaultPicoContainer.java:631)
at org.picocontainer.parameters.BasicComponentParameter$1.resolveInstance(BasicComponentParameter.java:118)
at org.picocontainer.parameters.ComponentParameter$1.resolveInstance(ComponentParameter.java:136)
at org.picocontainer.injectors.SingleMemberInjector.getParameter(SingleMemberInjector.java:78)
at org.picocontainer.injectors.ConstructorInjector$CtorAndAdapters.getParameterArguments(ConstructorInjector.java:309)
at org.picocontainer.injectors.ConstructorInjector$1.run(ConstructorInjector.java:335)
at org.picocontainer.injectors.AbstractInjector$ThreadLocalCyclicDependencyGuard.observe(AbstractInjector.java:270)
at org.picocontainer.injectors.ConstructorInjector.getComponentInstance(ConstructorInjector.java:364)
at org.picocontainer.behaviors.AbstractBehavior.getComponentInstance(AbstractBehavior.java:64)
at org.picocontainer.behaviors.Stored.getComponentInstance(Stored.java:91)
at org.picocontainer.behaviors.AbstractBehavior.getComponentInstance(AbstractBehavior.java:64)
at org.picocontainer.behaviors.Locked.getComponentInstance(Locked.java:40)
at org.picocontainer.DefaultPicoContainer.getLocalInstance(DefaultPicoContainer.java:605)
at org.picocontainer.DefaultPicoContainer.getComponents(DefaultPicoContainer.java:586)
at org.picocontainer.DefaultPicoContainer.getComponents(DefaultPicoContainer.java:572)
at com.atlassian.jira.component.pico.CachingMutablePicoContainer.getComponents(CachingMutablePicoContainer.java:153)
at com.atlassian.jira.component.pico.ComponentContainer.instantiateComponents(ComponentContainer.java:483)
at com.atlassian.jira.component.pico.ComponentManager.earlyStartPluginSystem(ComponentManager.java:249)
at com.atlassian.jira.upgrade.PluginSystemLauncher.start(PluginSystemLauncher.java:45)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:145)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:301)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:196)
at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:137)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:104)
at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:102)
at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:154)
at java.lang.Thread.run(Thread.java:748)
2021-03-25 16:24:14,735+0000 JIRA-Bootstrap ERROR [c.a.jira.startup.DefaultJiraLauncher] JIRA has failed to start because of the following errors: [(Event: Level = (EventLevel: fatal) , Key = (EventType: startup-unexpected) , Desc = We couldn't start JIRA , Exception = An error occurred while trying to start JIRA. We can't give you any more detail right now, we suggest checking the logs for more detail and contacting our support team.<br/>See our documentation for more information on contacting our support team and creating a support zip.), (Event: Level = (EventLevel: fatal) , Key = (EventType: database) , Desc = Could not execute health check, DatabaseConfigurationManager not available. , Exception = ]
2021-03-25 16:24:14,735+0000 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherContextListener] Startup is complete. Jira is ready to serve.
2021-03-25 16:24:14,738+0000 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherContextListener] Memory Usage:
---------------------------------------------------------------------------------
Heap memory : Used: 2784 MiB. Committed: 16384 MiB. Max: 16384 MiB
Non-heap memory : Used: 392 MiB. Committed: 422 MiB. Max: 1536 MiB
---------------------------------------------------------------------------------
TOTAL : Used: 3176 MiB. Committed: 16806 MiB. Max: 17920 MiB
---------------------------------------------------------------------------------

[draganvucanovic · Accepted solution]

Ended up raising ticket to Atlassian, solution was to move plugins to a separate folder and Disable them in the DB.

[Matt Doar]

What is the version you are upgrading to? I don't see an 8.13.14 version at https://confluence.atlassian.com/jirasoftware/jira-software-8-13-x-release-notes-1018783360.html

[draganvucanovic]

8.13, my mistake

[Brant Schroeder]

@draganvucanovic 

I have never seen this before.  Does turning off rate limiting rectify the issue? https://confluence.atlassian.com/adminjiraserver/improving-instance-stability-with-rate-limiting-983794911.html

[draganvucanovic]

We are running the  Atlassian Jira Project Management Software,no rate limit