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Jira - Upgrade from 8.5.1 to 8.13.14

When i try to upgrade JIRA i'm getting following error:

 

2021-03-25 16:23:46,952+0000 ThreadPoolAsyncTaskExecutor::Thread 7 INFO [c.a.ratelimiting.internal.RateLimitingConfiguration] Rate Limited Request Handler ENABLED
Security framework of XStream not explicitly initialized, using predefined black list on your own risk.
2021-03-25 16:24:06,459+0000 JIRA-Bootstrap WARN [c.a.r.d.internal.dao.QDSLSystemRateLimitingSettingsDao] Initializing system rate limiting settings DB with default settings: [SystemRateLimitingSettings(mode=OFF, bucketSettings=TokenBucketSettings(capacity=50, fillRate=10, intervalFrequency=1, intervalTimeUnit=Seconds), jobControlSettings=SystemJobControlSettings(reportingDbArchivingJobFrequencyDuration=PT1M10S, reportingDbRetentionPeriodDuration=PT24H, bucketCollectionJobFrequencyDuration=PT5M, bucketCleanupJobFrequencyDuration=PT15M, settingsReloadJobFrequencyDuration=PT1M))]
2021-03-25 16:24:06,472+0000 JIRA-Bootstrap INFO [c.a.r.d.internal.dao.QDSLRateLimitingSettingsVersionDao] No settings version record in the database for DEFAULT, inserting...
2021-03-25 16:24:14,493+0000 JIRA-Bootstrap ERROR [c.a.jira.upgrade.PluginSystemLauncher] A fatal error occured during initialisation. JIRA has been locked.
org.picocontainer.injectors.AbstractInjector$UnsatisfiableDependenciesException: com.atlassian.jira.issue.index.IndexingStatsEventPublisher has unsatisfied dependency 'class com.atlassian.jira.issue.fields.DefaultFieldManager' for constructor 'public com.atlassian.jira.issue.index.IndexingStatsEventPublisher(com.atlassian.event.api.EventPublisher,com.atlassian.jira.datetime.DateTimeFormatterFactory,com.atlassian.jira.issue.fields.DefaultFieldManager,com.atlassian.jira.security.JiraAuthenticationContext,com.atlassian.jira.cluster.ClusterManager)' from JIRAContainer_2021-03-25T16:22:57.902Z:1665<|
at org.picocontainer.injectors.ConstructorInjector.getGreediestSatisfiableConstructor(ConstructorInjector.java:191)
at org.picocontainer.injectors.ConstructorInjector.getGreediestSatisfiableConstructor(ConstructorInjector.java:110)
at org.picocontainer.injectors.ConstructorInjector.access$100(ConstructorInjector.java:51)
at org.picocontainer.injectors.ConstructorInjector$1.run(ConstructorInjector.java:331)
at org.picocontainer.injectors.AbstractInjector$ThreadLocalCyclicDependencyGuard.observe(AbstractInjector.java:270)
at org.picocontainer.injectors.ConstructorInjector.getComponentInstance(ConstructorInjector.java:364)
at org.picocontainer.behaviors.AbstractBehavior.getComponentInstance(AbstractBehavior.java:64)
at org.picocontainer.behaviors.Stored.getComponentInstance(Stored.java:91)
at org.picocontainer.behaviors.AbstractBehavior.getComponentInstance(AbstractBehavior.java:64)
at org.picocontainer.behaviors.Locked.getComponentInstance(Locked.java:40)
at org.picocontainer.DefaultPicoContainer.getInstance(DefaultPicoContainer.java:698)
at org.picocontainer.DefaultPicoContainer.getComponent(DefaultPicoContainer.java:646)
at org.picocontainer.DefaultPicoContainer.getComponent(DefaultPicoContainer.java:631)
at org.picocontainer.parameters.BasicComponentParameter$1.resolveInstance(BasicComponentParameter.java:118)
at org.picocontainer.parameters.ComponentParameter$1.resolveInstance(ComponentParameter.java:136)
at org.picocontainer.injectors.SingleMemberInjector.getParameter(SingleMemberInjector.java:78)
at org.picocontainer.injectors.ConstructorInjector$CtorAndAdapters.getParameterArguments(ConstructorInjector.java:309)
at org.picocontainer.injectors.ConstructorInjector$1.run(ConstructorInjector.java:335)
at org.picocontainer.injectors.AbstractInjector$ThreadLocalCyclicDependencyGuard.observe(AbstractInjector.java:270)
at org.picocontainer.injectors.ConstructorInjector.getComponentInstance(ConstructorInjector.java:364)
at org.picocontainer.behaviors.AbstractBehavior.getComponentInstance(AbstractBehavior.java:64)
at org.picocontainer.behaviors.Stored.getComponentInstance(Stored.java:91)
at org.picocontainer.behaviors.AbstractBehavior.getComponentInstance(AbstractBehavior.java:64)
at org.picocontainer.behaviors.Locked.getComponentInstance(Locked.java:40)
at org.picocontainer.DefaultPicoContainer.getLocalInstance(DefaultPicoContainer.java:605)
at org.picocontainer.DefaultPicoContainer.getComponents(DefaultPicoContainer.java:586)
at org.picocontainer.DefaultPicoContainer.getComponents(DefaultPicoContainer.java:572)
at com.atlassian.jira.component.pico.CachingMutablePicoContainer.getComponents(CachingMutablePicoContainer.java:153)
at com.atlassian.jira.component.pico.ComponentContainer.instantiateComponents(ComponentContainer.java:483)
at com.atlassian.jira.component.pico.ComponentManager.earlyStartPluginSystem(ComponentManager.java:249)
at com.atlassian.jira.upgrade.PluginSystemLauncher.start(PluginSystemLauncher.java:45)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:145)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:301)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:196)
at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:137)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:104)
at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:102)
at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:154)
at java.lang.Thread.run(Thread.java:748)
2021-03-25 16:24:14,735+0000 JIRA-Bootstrap ERROR [c.a.jira.startup.DefaultJiraLauncher] JIRA has failed to start because of the following errors: [(Event: Level = (EventLevel: fatal) , Key = (EventType: startup-unexpected) , Desc = We couldn't start JIRA , Exception = An error occurred while trying to start JIRA. We can't give you any more detail right now, we suggest checking the logs for more detail and contacting our support team.<br/>See our documentation for more information on contacting our support team and creating a support zip.), (Event: Level = (EventLevel: fatal) , Key = (EventType: database) , Desc = Could not execute health check, DatabaseConfigurationManager not available. , Exception = ]
2021-03-25 16:24:14,735+0000 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherContextListener] Startup is complete. Jira is ready to serve.
2021-03-25 16:24:14,738+0000 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherContextListener] Memory Usage:
---------------------------------------------------------------------------------
Heap memory : Used: 2784 MiB. Committed: 16384 MiB. Max: 16384 MiB
Non-heap memory : Used: 392 MiB. Committed: 422 MiB. Max: 1536 MiB
---------------------------------------------------------------------------------
TOTAL : Used: 3176 MiB. Committed: 16806 MiB. Max: 17920 MiB
---------------------------------------------------------------------------------

3 answers

1 accepted

0 votes
Answer accepted

Ended up raising ticket to Atlassian, solution was to move plugins to a separate folder and Disable them in the DB.

0 votes
Matt Doar
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 25, 2021

What is the version you are upgrading to? I don't see an 8.13.14 version at https://confluence.atlassian.com/jirasoftware/jira-software-8-13-x-release-notes-1018783360.html

8.13, my mistake

0 votes
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 25, 2021

@draganvucanovic 

I have never seen this before.  Does turning off rate limiting rectify the issue? https://confluence.atlassian.com/adminjiraserver/improving-instance-stability-with-rate-limiting-983794911.html

We are running the  Atlassian Jira Project Management Software,no rate limit

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