We're testing balance Workload assigning here and we would like to check how we can config our automation to:
Tickets to DO: 10
Tickets waiting user: 20
Tickets to DO: 11
Tickets waiting user: 5
I wish that the system does not consider the tickets in the status waiting for user to associate with A or B (in this case A based on the 10 tickets)
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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