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Jira Servicedesk Balanced workload assigning

Dear Friends,

 

We're testing balance Workload assigning here and we would like to check how we can config our automation to:

assigned A

Tickets to DO: 10

Tickets waiting user: 20

 

Assigned B

Tickets to DO: 11

Tickets waiting user: 5

 

I wish that the system does not consider the tickets in the status waiting for user to associate with A or B (in this case A based on the 10 tickets)

 

3 answers

0 votes
Fabian Lim Community Leader Aug 11, 2021

@jfgmail

This video explains the functionality in detail with the other options too: https://youtu.be/hEh3MsoUxho

Thanks

0 votes
Eric Atlassian Team Apr 06, 2021

Hi @jfgmail 

 

You can configure Jira Automation's Assign issue action to only count issues that satisfy some JQL condition. 

 

image.png

Hope that helps.

 

Cheers,

Eric

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