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Jira Servicedesk Balanced workload assigning

Dear Friends,


We're testing balance Workload assigning here and we would like to check how we can config our automation to:

assigned A

Tickets to DO: 10

Tickets waiting user: 20


Assigned B

Tickets to DO: 11

Tickets waiting user: 5


I wish that the system does not consider the tickets in the status waiting for user to associate with A or B (in this case A based on the 10 tickets)


3 answers

0 votes
Fabian Lim Community Leader Aug 11, 2021


This video explains the functionality in detail with the other options too:


0 votes
Eric Atlassian Team Apr 06, 2021

Hi @jfgmail 


You can configure Jira Automation's Assign issue action to only count issues that satisfy some JQL condition. 



Hope that helps.




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