i would like to know if it is possible to configure service desk notifications for issues that are open for more than a week.
Customer creates an issue in certain project and then if the issue is not resolved within one week an email notification is sent to the project manager.
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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