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Jira Service Desk Doesn't load in Firefox

Deleted user Mar 08, 2021

Jira service desk isn't loading in Firefox correctly. No side panels will load, no queues, no dashboards. I can view individual tickets if I go directly to their URL, but its impossible to browse to them otherwise. The only way I've been able to get it to function again is to completely wipe my entire firefox profile and start it from scratch, but it only seems to work temporarily. Extensions don't seem to be a factor either as it occurs even with a blank slate firefox eventually.

I've noticed in the web console that there's some errors that go off whenever I try to browse anywhere.

Uncaught Exception
columnNumber: 0
data: null
filename: "https://jiraservicedeskurl.local:8443/s/25da2925f4ec6a683b4563…afd9/_/download/contextbatch/js/_super/batch.js?locale=en-UK"
lineNumber: 3418
message: ""
result: 2152857611


1 answer

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Mar 25, 2022

I have the same problem.

Batch.js file is not compiling or not being served on time for the rest of the page to use it.

the only way to see the page is reload the browser

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