Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Mobile App

We currently trialing the Jira service desk and would like to know the following please:

1. Can customers use the Jira mobile App to raise issues?

2. Does the customer need a license to raise requests?

3. Is the customer portal available on the Jira app for raising requests?

These questions are key to use buying the licenses as we trying to push customers to use the mobile app /portal on the mobiles to raise request instead of sending through an email request.

Please assist.

Lyle 

2 answers

1 accepted

0 votes
Answer accepted

So great questions:

 

1. Technically users can use their device to raise a request. However the portal isnt in the app. I typically just book mark the portal to the home screen of my mobile device. Submitting this way works.

2. No, simply give site access and add as a Service Desk Customer role in your project. Or you can open your service desk up for anyone to submit requests.

3. No but there are some apps on the marketplace that may help:

https://marketplace.atlassian.com/apps/1219125/mobile-for-jsm-portal?hosting=cloud&tab=overview

Like Brent Thayer likes this

Hi @Lyle Kippen ,

Our Mobility for Jira app includes a mobile app specifically designed for Service Desk Portal. It even works with 3rd party Service Desk apps such as Refined, Elements Connect, Insight, etc.

 

Jira App - https://marketplace.atlassian.com/apps/1211459/mobility-for-jira-mobile-jira-team

iOS Portal Apphttps://apps.apple.com/us/app/mobility-for-jira-portal/id1418961567

Android Portal Apphttps://play.google.com/store/apps/details?id=com.mobilitystream.mobilityjsd

 

On top of that you also get a mobile app for your Jira Service Desk agents and Jira users.

Try it out.

 

Kind regards,

- The Mobility Team

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Marketplace Apps & Integrations

☕️ Monday coffee with Jexo: Weekly Atlassian news roundup | 21st June 2021

Hi community 👋, as every Monday we're bringing you a quick update on what happened in the Atlassian ecosystem last week. There were a few interesting events like for example the announcement of th...

55 views 0 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you