Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Jira Mobile App

We currently trialing the Jira service desk and would like to know the following please:

1. Can customers use the Jira mobile App to raise issues?

2. Does the customer need a license to raise requests?

3. Is the customer portal available on the Jira app for raising requests?

These questions are key to use buying the licenses as we trying to push customers to use the mobile app /portal on the mobiles to raise request instead of sending through an email request.

Please assist.


2 answers

1 accepted

0 votes
Answer accepted

So great questions:


1. Technically users can use their device to raise a request. However the portal isnt in the app. I typically just book mark the portal to the home screen of my mobile device. Submitting this way works.

2. No, simply give site access and add as a Service Desk Customer role in your project. Or you can open your service desk up for anyone to submit requests.

3. No but there are some apps on the marketplace that may help:

Like Brent Thayer likes this
1 vote
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Jan 19, 2021

Hi @Lyle Kippen ,

Our Mobility for Jira app includes a mobile app specifically designed for Service Desk Portal. It even works with 3rd party Service Desk apps such as Refined, Elements Connect, Insight, etc.


Jira App -

iOS Portal App

Android Portal App


On top of that you also get a mobile app for your Jira Service Desk agents and Jira users.

Try it out.


Kind regards,

- The Mobility Team

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events