Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Licensing?? HELP!!!

We are running the Jira service desk and have just three agents (and we have the 3 agent starter pack). But I have to inactive all the non agents to comply with the licensing.. But, then the email queues stoping working.  Do we need to have licensing for Jira core too?!!!

Something doesn't seem right!!



2 answers

@Stephen Wright _Elabor8_ Yes, we are only using the service desk module within the Jira system.  We ran the system for 90 days with a trial license.  We purchased the 3 pack starter and I installed the license and it came up with a license exceeded, I had to go into the Jira users and make them inactive.  We only have 3 agents in the system, but around 100 unlicensed end users.

I have reviewed the FAQ on the unlicensed users setup within the service desk project and it seems everything is correct.

The technical information, users submit a service request via an email address, those emails are not getting picked up by the Jira  / Jira service.  This function was working correctly until we purchased the licenses. 

Buenos dias

Yo tambien estoy esperando una respuesta por el mismo inconveniente y nadie me dice nada

0 votes

Hi @Paul Stone 

Newer versions of Jira Service Desk do not require Jira Core / Jira Software - they are a standalone product. Do you just have Service Desk?

When you say email queues stopped working - what do you mean? Is this what queue an email-created ticket arrived into?


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Do you use Jira Cloud with Microsoft Teams?

Hi, Jira users! Do you use Jira alongside Microsoft Teams? We want to hear how you’ve used the power of Jira Cloud and Microsoft Teams (via the Jira Cloud for Microsoft Teams app) to achieve a team...

255 views 1 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you