Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Helpdesk automated/canned responses and signatures

HI, 

 

We are using Jira helpdesk services. I wanted to know:

 

1. how we can simply add a signature to the end of all outgoing emails.

 

2. How we can create canned responses. 

 

3. If we can automatically add a customer's information in the email's subject or body. 

 

Thank you all in advance for any advice you can provide.

1 answer

0 votes
Liam Green Community Leader Dec 03, 2020

Hi @Tully Team 

Welcome to the Community!

I'm not sure I can fully answer all three questions - but I will do my best:

1. Outgoing emails are called notifications in Jira.  These can be customised in many ways - and you can learn more about this here: https://support.atlassian.com/jira-service-management-cloud/docs/what-notifications-do-my-customers-and-service-desk-team-receive/

2. Canned responses are not available in Jira out of the box.  You would need to use an add on for this.  Email this Issue is one such add on: https://marketplace.atlassian.com/apps/4977/email-this-issue?hosting=cloud&tab=overview - as this is a paid for add on you would need to decide whether it is worth paying to use this.

3. Can you clarify what it is you're looking for here, and who the email would be going to?

Regards, Liam

Basically, we want to have our signature automatically added to the bottom of all outgoing emails and notifications. 

The emails go to customers who create a ticket. So when they contact us about an issue, we don't wanna manually add our signature. Also, we want to be able to select from already prepared answers without having to go and copy and paste them. 

 

I think that add-on would probably do for adding canned responses, but not for email signatures. 

Hope that makes sense. 

Liam Green Community Leader Dec 04, 2020

The signature is something you could do through notifications.  It would be the same for everyone though.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

263 views 7 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you