Hi Everyone - we need Jira Core plus Helpdesk; ideally completed with Confluence and some basic CRM/marketing capabilities.
What would be the recommended approach (i.e. best practice) for getting started?
Thanks - Will
Subscribe to Jira Service Desk and Confluence (both on Cloud) and start creating the service desk(s) (projects in Jira) and knowledge base(s) you need (spaces in Confluence). If you do them together on the same domain, the two applications will be automatically linked and configured to work together for you.
You mentioned Jira Core as well as Service Desk, the reason I ignored it in the first paragraph is that you get it automatically. Core provides issues, users, workflow, most of the UI, fields, etc. Service Desk gives you an additional set of functions on top. You may want to have a look at the peronae who will be using your Jira - customers, service desk agents and core/business users, as the licences you'll need can vary.
The CRM/Marketing stuff is not something I would try to do with plain Jira and Confluence though. I would look for apps to add capability for it to JaC, but I'd be looking at that after you've got the Service Desk stuff working, and with a close look at what you want from CRM/marketing
There are none - only a few server editions that where tried back in 2018 - no cloud-things.
See also attached screenshot:
I filled the form behind "Contact Us" - no response until now.
Please advise - where to go from here?
It would be great if we could use itv.atlassian.net (or anything that starts with itv) because the company name is it-visibility.net => itv would be the perfect "shortcut".
Tried re-subscribing. The sytem comes back stating that the URL is already in use.
If I then try to connect to the url, it comes back stating "Confluence has been de-activated"- see also the screenshot in the previous message.
I don't know where to go from here.
"Already in use" is probably the more useful message.
I do not think it is entirely clear here, but what I think may have happened is that
I would also guess that itv.atlassian.net has been taken up by one of the UK's biggest media corporations.
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events