Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Cloud stopped showing names in Slack

Since a couple of days ago we have stopped getting the NAMES of those who perform an activity (such as transitioning/assigning/etc) in our Slack integration channel, and it's very annoying:

 

Jira Cloud APP [10:05 AM]
*transitioned* a bug from `Tasks` ⟶ `In Progress`
*DT-2952 Undefined offset/index*

Jira Cloud APP [10:12 AM]
*assigned* a bug from *Unassigned* ⟶ *Влад Третяк*
*DT-2953 Check user in the operator*

Jira Cloud APP [10:22 AM]
*transitioned* a bug from `Tasks` ⟶ `In Progress`
*DT-2953 Check user in the operator*

 

The only places where we still see names in Slack are when CREATING tasks:

Jira Cloud APP [9:55 AM]
Rana Khoury has created a *Bug*
*DT-2953 Check users in the operator*

 

Can anyone suggest what could be the problem?

4 answers

1 accepted

0 votes
Answer accepted
Daniel Eads Atlassian Team Jun 14, 2019

Hey @Ofer_Shapira and @Derrick Moyer ,

Sorry about the trouble you saw with notifications! We've fixed this issue and notifications into Slack should be back to normal and showing users again.

Cheers,
Daniel | Atlassian Support

Thank you for following up!

Hi @Daniel Eads, the JIRA Cloud Slack bot is still returning `@undefined` instead of the actual usernames inside the quote section for us. This is after removing the Slack subscription and adding it again.

Screenshot 2019-06-27 at 13.48.45.png

Hi @Daniel Eads , we are also facing the same issue. All the username mention is showed as @undefined in the quoted message. May I know if there is any fix for this?

Btw this issue only happen to us when we use '@' in comments. It is working fine for '@' used in ticket description.

Daniel Eads Atlassian Team Jul 22, 2019

Hey @Anthony Madhvani and @Stephen Li Yilin - thanks for noting the behavior you saw! In certain situations the integration was having trouble fetching the right name to display. We've pushed out a change that will use an @mention name now if it isn't able to get the full name for some reason. Cheers!

Noticing this same issue on my end.  @Ofer_Shapira have you by chance transitioned to the new view for issues in Jira?  We have and I wonder if this is related.  Regardless, would love a solution!

Hi@Ofer_Shapira 

Maybe, the reason is a new Atlassian privet policy by GDPR

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Apps & Integrations

Send an Email or Publish to Confluence - What should you do with your release notes?

Background When you hear the words ‘Release notes’, almost always you think of an unsolicited email from a software vendor. But I am here to tell you that from our data, sending release notes via E...

124 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you