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Jira Cloud stopped showing names in Slack

Since a couple of days ago we have stopped getting the NAMES of those who perform an activity (such as transitioning/assigning/etc) in our Slack integration channel, and it's very annoying:


Jira Cloud APP [10:05 AM]
*transitioned* a bug from `Tasks` ⟶ `In Progress`
*DT-2952 Undefined offset/index*

Jira Cloud APP [10:12 AM]
*assigned* a bug from *Unassigned* ⟶ *Влад Третяк*
*DT-2953 Check user in the operator*

Jira Cloud APP [10:22 AM]
*transitioned* a bug from `Tasks` ⟶ `In Progress`
*DT-2953 Check user in the operator*


The only places where we still see names in Slack are when CREATING tasks:

Jira Cloud APP [9:55 AM]
Rana Khoury has created a *Bug*
*DT-2953 Check users in the operator*


Can anyone suggest what could be the problem?

4 answers

1 accepted

0 votes
Answer accepted
Daniel Eads Atlassian Team Jun 14, 2019

Hey @Ofer_Shapira and @Derrick Moyer ,

Sorry about the trouble you saw with notifications! We've fixed this issue and notifications into Slack should be back to normal and showing users again.

Daniel | Atlassian Support

Thank you for following up!


Maybe, the reason is a new Atlassian privet policy by GDPR

Noticing this same issue on my end.  @Ofer_Shapira have you by chance transitioned to the new view for issues in Jira?  We have and I wonder if this is related.  Regardless, would love a solution!

Hi @Daniel Eads, the JIRA Cloud Slack bot is still returning `@undefined` instead of the actual usernames inside the quote section for us. This is after removing the Slack subscription and adding it again.

Screenshot 2019-06-27 at 13.48.45.png

Hi @Daniel Eads , we are also facing the same issue. All the username mention is showed as @undefined in the quoted message. May I know if there is any fix for this?

Btw this issue only happen to us when we use '@' in comments. It is working fine for '@' used in ticket description.

Daniel Eads Atlassian Team Jul 22, 2019

Hey @Anthony Madhvani and @Stephen Li Yilin - thanks for noting the behavior you saw! In certain situations the integration was having trouble fetching the right name to display. We've pushed out a change that will use an @mention name now if it isn't able to get the full name for some reason. Cheers!

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