Jira Align to Jira connector not adding underscores to labels.

[Jeffrey Multach]

It appears when you add labels in Jira Align, the connector translates the spaces to underscores when going to Jira.

And then they get updated as such in Jira Align.

This is because Jira does not support spaces in labels (https://confluence.atlassian.com/jirakb/creating-multiple-word-labels-779160786.html)

During data entry of a label, Jira takes a space as an indication to create the label with the first word and starts anything after that as a second label.

If you try to fake the system and do a paste of a phrase in the data entry with a space (e.g., The One), Jira will throw the error " The label 'the one' contains spaces which is invalid." Upon an attempt to save ("Update") the Labels.

BUT not all the time. In our case we observed that 11 items were edited in Jira Align adding a label with spaces and the connector only made the change to underscores on 4 of them when added to Jira. The remaining 7 have spaces in them in Jira.

Any ideas as to why?