Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,551,709
Community Members
 
Community Events
184
Community Groups

JIRA Subscription filter issue

Varun Nedumaran
Varun Nedumaran Jan 19, 2021

Hi Atlassian Team,

User has a subscription filter . Which runs on the scheduled time. The report which it generates has incorrect data than the actual one. Note we do not have 2 servers involved.

The recent mail from customer as follows :
=======================
The 9AM list is correct. This is why I am asking if there are 2 servers that are being used to send the JQL results. At 8AM it was wrong but at 9AM it is correct.
========================

Could you please let us know how to fix the issue.

Regards
Varun N

Answer
Watch
Like Be the first to like this
379 views

2 answers

0 votes
Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Jan 20, 2021

You'll need to look at both emails and the two subscriptions the user has got set up for them, with a view to stopping the "wrong" one.

View More Comments
Varun Nedumaran
Varun Nedumaran Jan 21, 2021

I have requested user to create a new filter & subscription and test once. Once they test it  , will confirm the result.

Like
Reply
0 votes
KAGITHALA BABU ANVESH
KAGITHALA BABU ANVESH
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
Jan 19, 2021

HI @Varun Nedumaran ,

Did you created any test environment from the production data.

If Yes disable outgoing email in that Test  Jira instance.

View More Comments
Varun Nedumaran
Varun Nedumaran Jan 21, 2021

I have requested user to create a new filter and test once. Once they test it  , will confirm the result.

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Core
Jira Core Server
TAGS
AUG Leaders

Atlassian Community Events

See all events