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JIRA Outgoing communication (send Data)


Hello everyone,


I'm quite new in JIRA so sorry for dummy question :)

I need to integrate ITSM (BMC) with JIRA. It is pretty clear for me on ITSM (BMC Side) and I can create and manage JIRA Task through RestAPI. My question is how is it done in JIRA when an e.g. comment is created on a JIRA Task (and the task came from ITSM which is distinguished by a Ticket Number in some custom field)  that JIRA triggers an Update direction ITSM (BMC).


General question how can one define a trigger that when some qualification is met, JIRA sents data through restAPI to some external system?



thanks a lot


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John Funk Community Leader Jun 17, 2020

Hi Marek  - Welcome to the Atlassian Community!

I would encourage to watch this webinar on Automation for Jira from last week. Towards the end there is a use case where Jira can use Automation to start a build process in Jenkins. It should be fairly similar to what you want to do with ITSM (BMC).

thank you so much John. Yes that helped a lot.

Now I see there is the Send web request message action which can be used to contact a webservice or restAPI.

What I don't see is how flexible is the building of custom data which I want to send. But that is already something what we have to find out :)

John Funk Community Leader Jun 17, 2020

Great - glad I could help out. Good Luck!

Like Marek Ceizel likes this

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