Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

JIRA Incoming Mail Server


We have an incoming email server (Create Issue Service - Create a new issue or add a comment to an existing issue) setup for an e-support ticket with a specific email address. This same email address is also used in the project for the notification scheme.

If we delete the incoming email server (we no longer want users to email in a request to raise it as an issue) would that affect anything within the project itself?

Thank you.

1 answer

1 accepted

0 votes
Answer accepted
Vishwas Community Leader Jan 14, 2022

Hey @Drishti Maharaj 

Incoming mail handlers are different entity in Jira.

Removing a incoming mail handler shouldn't have any impact for outgoing mails.  Project is using same mail id as outgoing mail in notification scheme should continue to notify.

Hope this helps !



Suggest an answer

Log in or Sign up to answer

Atlassian Community Events