Hello dear community
We are struggling with JIRA Azure Active Directory SSO for JIRA.
We used this official Tutorial to set it up.
Everything works good. Users can log in through AzureAD.
We are having problem, when we turn on "Force Azure Login" setting in this JIRA SSO app in configurations.
When we turn it on and then go to JIRA url, then we will be redirected to AzureAD log in page, which is good. We can log in succesfully, but when Administrator tries to go from Administration menu item for example to "Manage apps" page, then it shows for a split second that login is redirected to AzureAD, but then redirected back to Home Dashboard.
It's quite a problem since Adminsitrators can not access administration part when "Force Azure login" setting is turned on,.
We haven't figured out how we can fix that?! Anyone knows a solution for this problem?
Hi @Mart Lehtmets ,
In SAML SSO, IDP just sends the SAML Response and it is the responsibility of the SAML SSO plugin to create a user session (end-user session and WebSudo session) and it seems like you are using Microsoft's JIRA SAML SSO plugin, I suggest you check for an update or submit a support request to Microsoft for faster troubleshooting.
You can also take a look at the third-party plugins available on the Atlassian Marketplace which provides advanced features and updates directly from the Atlassian Marketplace.
Here is one of the SAML SSO plugins from miniOrange. It has a lot of advanced features that allow SSO to end-users as well as the JIRA Admin console. It also has an emergency URL to bypass SSO and allow login using the local JIRA credential and this URL can be configured in such way so that only administrator can use in case of emergency.
PS: I work for miniOrange one of the top SSO vendors in the Atlassian Marketplace. Feel free to reach out to miniOrange Support in case of any questions or need assistance with the plugin configuration.
I guess the token is missing the second time when it asks for authentication.
The solution here is to disable "Force Azure login" and have your primary authentication as SAML SSO, instead if you are using any other directory.
You may want to check the settings in SSO App you are configuring in Jira.
Now to troubleshoot the redirection problem, please see one of the links in the KB
Please analyze the logs in Jira.
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