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[JIRA Automation] How do I transition an issue without following the workflow?

Jeff Boon
Jeff Boon Oct 18, 2021

Hi, I am trying to setup an automation to transition subtasks to status [CLOSED] if the main task has routed to [CLOSED] status. To clarify further, the subtasks are currently in the initial status of the workflow. May I know how do I achieve that? Because when I tried to setup in automation, below error message was shown:

Transition issue
Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status):

 

 

image.png

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Alex Koxaras _Relational_
Alex Koxaras _Relational_
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Oct 18, 2021

Hi @Jeff Boon and welcome to the community!

Does the same status exists for the subtask's workflow? 

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Jeff Boon
Jeff Boon Oct 18, 2021

Hi, yes the same status exists for the subtask's workflow.

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Alex Koxaras _Relational_
Alex Koxaras _Relational_
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Oct 18, 2021

Does the CLOSED status has the global transition enabled? If not, and you don't want to enable it, you have to make sure that a transition to CLOSED exists from any status the subtasks may be.

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Ajay _view26_
Ajay _view26_
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Oct 18, 2021

Hi @Jeff Boon 

Welcome to the community!

I couldn't get the last part of your rule. However, your rule should look like this 

Screenshot 2021-10-18 124729.png

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Jeff Boon
Jeff Boon Oct 18, 2021

The same error were shown:

Transition issue
Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status):

I highly believe this is due to the status [CLOSED] not Open to be transitioned from all other status?
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