[JIRA Automation] How do I transition an issue without following the workflow?

[Jeff Boon]

Hi, I am trying to setup an automation to transition subtasks to status [CLOSED] if the main task has routed to [CLOSED] status. To clarify further, the subtasks are currently in the initial status of the workflow. May I know how do I achieve that? Because when I tried to setup in automation, below error message was shown:

Transition issue

Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status):

[Alex Koxaras _Relational_ · Accepted solution]

Hi @Jeff Boon and welcome to the community!

Does the same status exists for the subtask's workflow? 

[Jeff Boon]

Hi, yes the same status exists for the subtask's workflow.

[Alex Koxaras _Relational_]

Does the CLOSED status has the global transition enabled? If not, and you don't want to enable it, you have to make sure that a transition to CLOSED exists from any status the subtasks may be.

[Ajay _view26_]

Hi @Jeff Boon 

Welcome to the community!

I couldn't get the last part of your rule. However, your rule should look like this 

[Jeff Boon]

The same error were shown:

Transition issue

Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status):

I highly believe this is due to the status [CLOSED] not Open to be transitioned from all other status?