Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

JIRA 8.11.0 Error = Database: JIRA couldn't connect to your database.


We have received the following error(below) during 8.11.0 setup. The JIRA configurator tool did not successfully connect us to the MS SQL Server 2016. The schema has been created and domain service account setup for the authentication. The MS SQL DB has been setup for SSL where the dbconfig.xml file has been specified with connection string encrypt=true;trustServerCertificate=true.

From our DBA, the problem is due to how we configure the login. We followed the connection string settings for the dbconfig.xml. The firewall between the JIRA server to the db server has been cleared and verified with telnet.


MS SQL Server Error = attempt to login using sql authentication failed

JIRA Error = Database: JIRA couldn't connect to your database.


image002 (1).jpg

1 answer

Whenever I have problem connecting to a database from an Atlassian application like Jira, I use DBeaver to figure out the connectivity problem. 

DBeaver is written in Java and uses a similar connection string methodology as Jira/Confluence/etc. If it works there, it will work on Jira. DBeaver is a desktop GUI and is more interactive than Jira so it is easier to debug these problem. It also has a wizard to guide you through your first connection that then you can apply the result be to Jira:

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events