Hello Atlassian Community,
It is possible to change the subject of JIRA notification emails to include information on the reason?
For example, we received an email notifying us that "USER commented on Key-25974". Is it possible that the subject of the e-mail will be replaced by this information?
The subject of the email here is: [JIRA] (Key-25974) Sodo - OSS Ultimate Beneficiaries Update
Is it possible to replace it with: [JIRA] (Key-25974) User commented on Key-25974
If so, can this change be done only on one project or must it be done for all projects?
I don't think this is possible with notifications out of the box, no.
The only variables are key, summary and portal name.
You could achieve the above with Automation - which you could also copy to each project.
As you're on server, Automation is a marketplace add on. There is a lite version that is free - I'd suggest you see if it does what you need before deciding whether or not you'd need the paid version.
Hope that helps,
Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events