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It is possible to change the subject of JIRA notification emails to include information on the reaso

Hello Atlassian Community,

It is possible to change the subject of JIRA notification emails to include information on the reason?

For example, we received an email notifying us that "USER commented on Key-25974". Is it possible that the subject of the e-mail will be replaced by this information?

The subject of the email here is: [JIRA] (Key-25974) Sodo - OSS Ultimate Beneficiaries Update

Is it possible to replace it with: [JIRA] (Key-25974) User commented on Key-25974

If so, can this change be done only on one project or must it be done for all projects?

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Liam Green
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Dec 03, 2020

Hi @ebenothmen 

I don't think this is possible with notifications out of the box, no.

The only variables are key, summary and portal name.

You could achieve the above with Automation - which you could also copy to each project.

As you're on server, Automation is a marketplace add on.  There is a lite version that is free - I'd suggest you see if it does what you need before deciding whether or not you'd need the paid version.

Hope that helps,

Regards, Liam

Hi @Liam Green 

Thank you for your quick response.

I have already tried with automation, but unfortunately even with automation it is not possible to change the subject of the jira notification.


Best regards,


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