Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Issues with pre-populating JIRA default fields following refresh

We have a problem with our self-hosted JIRA server (v.8.5.5).

There is a business requirement to pre-populate the Description field with prompts for certain additional information. I understand that since this functionality is not officially supported for a system field type, workarounds are necessary. This has been implemented so far by having a separate custom field, which is used to populate the data when the form is opened, and generally seems to work quite well.

However, there is an issue where if all mandatory fields are not filled in when the form is submitted, the field is filled in from the template again, causing the user to lose anything they have entered. This can be frustrating for users, as that field usually has a larger amount of information to be entered than the rest of the form.

What I would like to do is to either a) stop the field from reverting to the template default when the form reloads to tell the user that they have missed a mandatory field, or b) find an alternative workaround that would not result in this behaviour. We have somewhere in the region of 52,000 tickets previously created, so I'd rather avoid anything that would affect historical data from being tracked if possible.

Does anyone have any ideas?

0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

336 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you