Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Issue type not displaying the correct screen

An issue type is suddenly not displaying the correct fields/screen when I click on the edit button.  How do I fix this? The screen scheme hasn't changed.

1 answer

0 votes
T_ Suzuki Atlassian Team Dec 11, 2019

Hi @Michelle Greenfield,

What edit button did you click?

Please check screen that is connected with issue type in Project settings > Issue types and make sure each issue type are connected with proper screen.

If screen is okey, please check fields by clicking Project settings > Issue types > each issue type name.

I'm referring to the edit screen.  In this case, there should be 3 tabs for the edit screen for the different workflow stages. Instead, I can't see the tabs and there is only "Edit Issue" screen. I hope this is clear.  The screens are definitely connected with the issue type as it has been working fine for the past couple of months.  Suddenly, it's not working as I had designed it.

T_ Suzuki Atlassian Team Dec 17, 2019

Hi @Michelle Greenfield ,

Thank you for the clarification.

If you are project admin, please check Project settings > Screens and click "Edit Issue" screen.

Screen Shot 2019-12-17 at 17.13.43.png

Is this screen have 3 tabs?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

322 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you