Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Issue type name changes once it's selected

I created a new issue type and initially called it "Test Electronic Processing".  When I finished creating it, I changed the name to "Electronic Processing New".  It appears with the correct name in most cases except when you select it from the Create button, the name changes back to the old name while you're recording data under that issue type.  Is this a bug?

1 answer

Hi Michelle,

could this be a problem that can be fixed by reindexing JIRA?



Thanks. I have only been able to reindex when I've been given the option to do it.  I don't know how to do it, otherwise. Can you please give me instructions on how to do it? I'm a real novice at this and learning as I go.

  • Press the "." key. You should get a small pop-up where you can enter text.
  • Start typing "Indexing". A list of actions filters as you type.
  • Select Indexing.
  • Provide the admin credentials if necessary.

The indexing page is displayed. Option Background re-index is selected.
Read the explanations of the options. I nearly always use background re-index but note that re-indexing affects the performance of your instance. You might want to do this in in off-peak periods. 

  • Click Re-Index to start the indexing process.


Thank you for your advice.  Unfortunately, this has not solved the issue. Any other suggestions?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

270 views 8 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you