Hi @Pauline Isgar ,
You can use Time to SLA for this.
Time to SLA has custom search functions one of which is slaFunction = isNotStarted(). This function basically finds issues that have at least one inactive SLA on it and you can use it in your filters and by extension in your gadgets.
Time to SLA also has many more exciting features such as ability to define SLAs for all kinds of projects, custom gadgets and search functions, SLA reports, SLA custom fields, ability to define flexible SLAs and robust performance.
Please let me know fi you have further questions.
Please note that I'm a member of the Snapbytes team.
Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events