Is it possible to automate a status update from a clone to the original issue?

kristi gray August 17, 2022

I have a customer project for all customer requests.  When engineering is foreseeing work they clone an issue from the project and that clone will be worked as normal. I want the original to automatically be update with status as the clone moves through the process. 

Any ideas?

1 answer

0 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 17, 2022

Hi Kristi,

No you won't be able to do that with a normal Clone. You could add an automation rule that moves the cloned issue to the same status though. 

Bill Sheboy
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
August 18, 2022

Hi @kristi gray 

Yes, and...to John's answer...

You may be able to do what you ask with an automation rule.  Would you please clarify what problem you are trying to solve?

I ask because as you have described the use case, couldn't multiple different clones of the original issue lead to conflicts?  That is, to which status should the original issue go?

Kind regards,
Bill

Suggest an answer

Log in or Sign up to answer