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I reopened an issue but I cannot change the resolution from 'Done' to 'Unresolved'.

I reopened an issue but I cannot change the resolution from 'Done' to 'Unresolved'.

2 answers

1 accepted

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Answer accepted

Hi @Aaron Nanny,

You will need to have a workflow post-function within the reopen transition to clear the Resolution field. You may refer to Clear the resolution field when an issue is reopened in Jira server for the steps.

I hope that this helps.

Thanks,
Moga

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Comment

Hi Moga,

Will this work on issues that have already been reopened? I did the steps in the article but the resolution is still greyed out and set to Done.

Thanks,

Aaron

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Comment

No, the post-function only acts when a transition is executed.

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The issue has to be closed and re-opened again? Also, the issue is re-opened but does not show up in the Open Issues filter.

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Hi @Aaron Nanny,

The issue has to be closed and re-opened again?

Yes.

Also, the issue is re-opened but does not show up in the Open Issues filter.

We are trying to remove the Resolution when the issue is reopened. Can I know if the Resolution is being removed?

Thanks,
Moga

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Comment

I closed the issue and re-opened it. The resolution is unresolved now and shows up in my open issues filter.

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Like • mogavenasan likes this

0 votes

Hi Aaron,

Welcome to Atlassian Community!

You can only set the resolution to unresolved as part of a post function in the workflow, it is not possible to do it by adding the resolution to a screen. Have a look at Advanced workflow configuration for more information.

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Thank you

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I reopened an issue but I cannot change the resolution from 'Done' to 'Unresolved'.

2 answers

1 accepted

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I reopened an issue but I cannot change the resolution from 'Done' to 'Unresolved'.

2 answers

1 accepted

Suggest an answer

Was this helpful?

Thanks!

TAGS

Atlassian Community Events

Come for the products,
stay for the community