Hi @Aaron Nanny,
You will need to have a workflow post-function within the reopen transition to clear the Resolution field. You may refer to Clear the resolution field when an issue is reopened in Jira server for the steps.
I hope that this helps.
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You can only set the resolution to unresolved as part of a post function in the workflow, it is not possible to do it by adding the resolution to a screen. Have a look at Advanced workflow configuration for more information.
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