1. How can I configure the display of the total number of tickets registered by users, does this refer to the display of the portal?
2. Is there a way to download the total number of tickets that were resolved with the information that each ticket has?
3. Is it possible to configure the sending of a notification email when a ticket is in progress? this email would be for someone who is not part of the technical support team or the user. To be more exact I would like to know if when I start working on a ticket I can notify another member of the company who is not part of the technical service team. I do not want to include him as part of the team because he would not have any activity during the resolution, it is only for information.
Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...
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