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I have a Business Project. I cannot see the tasks on the Business Project board.

I cannot view my tasks on the Business Project Board. I could view the tasks on the board till a couple of weeks ago.

1 answer

1 vote
John Funk Community Leader Aug 16, 2022

Hi Rupa - Welcome to the Atlassian Community!

Issues that are resolved (Done) disappear from the board after 2 weeks. 

Thanks, John for the response.

The issues are not resolved. I see the status columns but the whole board is empty.

John Funk Community Leader Aug 18, 2022

That sounds like a permission problem with the project then. Check the Permission Scheme for the project to see who has Browse Project permissions. 

I have admin access

John Funk Community Leader Aug 18, 2022

Admin access does not give you automation access to everything. It all depends on the Permission Scheme. 

How do I access the Permission Scheme, John? Could you guide me? - Attaching 2 screenshots. The first is the empty Board view and the second is the Issues view where issues of different statuses can be seen. I don't know why they cannot be seen in the Board view.

BoardView.pngIssuesView.png

John Funk Community Leader Aug 19, 2022

Go to Project Settings and then click on Permissions. 

I do not see Permissions in the menu. Is it because it is a team-managed project?

ProjectSettings.png

John Funk Community Leader Aug 22, 2022

Sorry, I was confused. You have this as a Jira Server platform, but your Business project is a Team-managed project which means you are on Cloud and not server. 

Clear out any filters you have set on the board - including any Assignees you have selected. 

There are no filters on the board

NoFilters.png

John Funk Community Leader Aug 22, 2022

I suggest you contact Atlassian Support. Please post the resolution back here so we can help others in the future with the same problem.

https://support.atlassian.com/contact/#/

If your business project contains multiple issue types with different workflows, you can easily select which workflow to view on your board.

To view a particular issue type’s workflow, you can:

  • Select More at the top right of the board view
  • Select Workflows
  • Choose which issue type’s workflow you’d like to view.

WorkflowSettings.png

John Funk Community Leader Aug 23, 2022

Ah, I forgot about that new feature. Do they show on the board now for you when you select a different workflow?

Like John Funk likes this

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