Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I forget my login id and password

when i do forget user name and password but reset mail not come

 

 

banerjeeatanu690@gmail.com is my mail id

1 answer

0 votes
Charlie Misonne Community Leader Dec 08, 2021

Hi @Atanu Banerjee

This post has been tagged as "server". Are you sure you are on Jira server and not on Jira Cloud?

If your Jira URL ends with "atlassian.net" you are on Cloud and you could contact Atlassian support to ask why you're not getting the email.
Otherwise you are on server and you will have to ask your Jira administrator to reset your password. There can be many reasons why you are not getting an email.

No its local host 8080

Charlie Misonne Community Leader Dec 08, 2021

Ok then you're definitely on Jira server.

You can only get a password reset email if you configured an outgoing mail server.

Are you the admin of that Jira instance?
You can set an admin password with the recovery method described on Restore Passwords To Recover Admin User Rights 
This involves setting a JVM property and restarting Jira.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira

Do you use Jira Cloud with Microsoft Teams?

Hi, Jira users! Do you use Jira alongside Microsoft Teams? We want to hear how you’ve used the power of Jira Cloud and Microsoft Teams (via the Jira Cloud for Microsoft Teams app) to achieve a team...

68 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you