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I cant start video file in attachment in jira task.

When I want to play video attachment in jira issue, windows media player reports that playing file is not possible.It reports that there are no correct codecs.But I can play video file normally in a computer.This problem occures in internet explorer browser.

1 answer

1 vote
Prince N
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 05, 2018

Hi Jernej Drev,

By default most modern browsers will try to download the video files unless the video file interacts with the inbuilt video player.

However are you the only one experiencing this and have you tried other browsers to see if this is an isolated issue.

since your windows media player reports that the file is not possible, then this could be related to the video file Codec.

Also check what version is your Internet Explorer, as IE requires H.264 or MPEG-4 codec, you can use this website to check if your browsers is supported [Can I Use|]. I tried an MP4 video on IE 11 and it plays the video fine and this is my WMP version.


You might want to read this article from [Microsoft on video playback|]

below is my autoplay feature settings, check yours as well.

image (1).png

However, there are some tools that allow users to play some video format directly an example would be [VLC Player |]
that you can look into.

Please let me know if this helps.


I am getting the exact same in Google Chrome on Win10, issue surely isn't not modern browser. All other videos / sites work fine.

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