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I can't enable the Jira cloud migration plugin

Mikel Rodriguez
Mikel Rodriguez Jan 24, 2022

I can't enable the Jira cloud migration plugin. In the log, it prints an error like this:

ClassNotFoundException: com.atlassian.servicedesk.api.ServiceDesk not found by com.atlassian.jira.migration.jira-migration-plugin

It seems like some Jira Service Desk component is missing.

We're using Atlassian Jira Project Management Software (v8.5.7). We are not using Jira Service Desk or anything related to it.

How can I manage to enable the Jira cloud migration plugin?

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Laurent Winckers
Laurent Winckers Mar 16, 2022

For what it is worth, I managed to enable the plugin.

I removed the .jar files of Jira servicedesk plugins that failed to start. You can find that information in the logs.

First I stopped Jira, then removed the respective .jar files and after starting Jira again the Jira cloud migration plugin was enabled.

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Laurent Winckers
Laurent Winckers Mar 10, 2022

I am facing the same issue with the same error. Tried re-installing the plugin as well to no avail. (Jira Server v8.13.13, Jira Cloud Migration Assistant v1.6.8)

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Kristin Lyons
Kristin Lyons Rising Star Jan 28, 2022

Is the migration plugin up to date? If so have you tried to uninstall it and re-install it?

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