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I can't enable the Jira cloud migration plugin. In the log, it prints an error like this:
ClassNotFoundException: com.atlassian.servicedesk.api.ServiceDesk not found by com.atlassian.jira.migration.jira-migration-plugin
It seems like some Jira Service Desk component is missing.
We're using Atlassian Jira Project Management Software (v8.5.7). We are not using Jira Service Desk or anything related to it.
How can I manage to enable the Jira cloud migration plugin?
I've seen this happen a couple times with our customer where they have an incompatible version of Jira Service Management (formerly Jira Service Desk) or even they have the compatible version but they still have the old one on <installed_plugins>.
For what it is worth, I managed to enable the plugin.
I removed the .jar files of Jira servicedesk plugins that failed to start. You can find that information in the logs.
First I stopped Jira, then removed the respective .jar files and after starting Jira again the Jira cloud migration plugin was enabled.
Is the migration plugin up to date? If so have you tried to uninstall it and re-install it?