Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,465,321
Community Members
 
Community Events
176
Community Groups

How to work on an issue with different jira teams

Hello,


I am looking for a way to work with Jira in a more object oriented way with different teams. For example, onboarding should not open a ticket in different projects, but an object (contract, new hire) should be processed by different teams in different stages. These teams should then only have access to the ticket when they need to process it.

So far I am working on two possible solutions:

1. create a project for e.g. onboardings and use the security levels to assign different teams to the stages of the work process, e.g. create the work contract by HR, prepare the hardware by IT.

2. create an Epic in the project where the process (onboarding in HR) starts and for each further stage of the workflow another ticket is opened (story or task) in another project (for example IT).

I would be very grateful for any further suggestions!

Many greetings

Janine

Translated with www.DeepL.com/Translator (free version)

1 answer

0 votes
Mark Segall Community Leader Aug 01, 2022

Hi @Janine Resch - Option 2 is going to be most efficient and mainly because option 1 introduces a lot of overhead with security levels as well as splitting where team members have to pay attention to incoming work (assuming that onboarding isn't the only tasks they have to look out for).

You can help keep things organized and efficient with option 2 by leveraging automation.  For example, when HR transitions to a status like "IT Onboarding", you could trigger a rule to create an IT issue (copying over pertinent information from the HR issue), link it back to the HR issue, etc.  You can also have automation where as IT progresses through various statuses, it adds a comment back on the original HR request so users don't have to think about transactional communications.

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events