How to upgrade Jira core from 8.2.1 to the latest version?

[Mark Gesite]

When attempting to upgrade, it says: "Required - current version is incompatible with Jira Core 8.8.0" I can't find online which version to upgrade first before going to the latest version. Should I go with 8.3 to 8.4 until i reach 8.8? Also, do I need to do the same with Jira Service Desk? Thanks

[Fadoua]

@Mark Gesite 

Can you please share some additional information?

• What DB are you using? What's the DB version?
• Did you check the plugins compatibility first?
• What OS? Windows or Linux?

You should be able to go from 8.2.1 to 8.8.0. However we will need to check some requirements before the upgrade.

Best,

Fadoua

[Mark Gesite]

@Fadoua 

Thank you for your reply.

I read from this forum that it's better to gradually perform the upgrades 2-3 versions up at a time, performing a backup each time. I used this method because I didn't see anywhere confirming that its okay to just upgrade (manually) to the latest version right away plus it was already complaining that it wasn't compatible (see error on the original post).

To answer your questions:

1.) we are using MS SQL

2.) Yes, checked the plugins/apps compatibility.

3.) we are on Windows OS Server

Also, these links helped me a lot. 

Backups: https://confluence.atlassian.com/adminjiraserver/backing-up-data-938847673.html

Upgrade guide: https://confluence.atlassian.com/adminjiraserver/preparing-for-the-upgrade-966063325.html

Download: https://www.atlassian.com/software/jira/service-desk/update

I also upgraded everything under Administration > System > Applications every after upgrades. I also noticed along the way that Confluence has to be upgraded along the way. 

Thanks :)

[Fadoua]

Is everything working fine now @Mark Gesite ?

[Mark Gesite]

@Fadoua Yes that's right :) 

Thank you for following up.

[Fadoua]

Just an FYI, if you were on version 7.x.x then yes you will need around 2 hops. From 7.x.x -> 8.0.0 -> 8.8.0 @Mark Gesite 

I am really glad to learn everything is working fine.
Best,

Fadoua

[Mark Gesite]

That is noted. Thanks again :)