Need to set a workflow status Let's talk that shows as In Progress to customers.
(Setting priority to Urgent since this is a live customer service desk for 2 customers of ours)
You can join multiple statuses in Jira into one status, which is available for customer in the portal.
You can find more info here:
Go to the Customize the workflow statuses for a request type part
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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