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Hi Everyone, As part of our commitment to internal and external teams. I would like to get the tickets in our Software projects into the SLA mechanism. Say for example, if there is a bug from Customer, based on the severity and priority, can we resolve it in xx hours. Similarly, for other issue types. Could you please provide your insights on how you are managing it for your teams or organisations.
Thank you in advance.
Hi @Robin and welcome to the community!
Usually the teams do that by using Jira Service Management and not Jira Core. JSM is built for exactly what you are looking for. You can search the marketplace for a SLA app, and see if any of that suit your need. In the above link I've market all free apps for Jira with the keyword SLA. This could be your starting point.
Hope that helps.
First of all Robin, I would consider switching to JSM since you'll get the full experience of JSM. But you can always use the free version with up to 3 agents. Then you can create linked issues to your core instance.
In the marketplace there are apps for both cloud and server. You are interested for server apps?
There was no need for me to try any SLA apps, since I'm using JSM. However, in the link I've sent you, you can have a look and try as many as you want! For most of them there is an evaluation period of 30 days.
So you try and decide. If you like it, you keep it. If you don't like it, you uninstall it.
Kindly mark this answer as accepted, in order to help other in the community. Thank you!