How to send email notification only for issues raised by particular Jira group with Jira Could?

[Mehdi]

Hi there,

I would like to set a custom notification to be triggered only if particular Jira group create issue. Is there any way to set the condition for issue creation?

I have a group let's say A and any issue raised by A group I would like to send the immediate notification to group B.

Thanks in Advance.

[John Funk · Accepted solution]

Hi Mehdi - Welcome to the Atlassian Community!

You can do that with the Automation For Jira tool which is built into Jira Cloud.

1. Go to Project Settings > Project Automation (on left-hand menu)
2. Press Create Rule in top-right corner
3. Select the Trigger "Issue Created" and press Save
4. Next Select to add an Action, and choose "Edit Issue"
5. Select the field Label
6. Select the options icon (3-dots) - and choose "Add/remove values"
7. Enter the value you want as a default and press Save
8. Name your Automation and turn it on

Now when each issue is created, it will add the desired default label as long as the issue is created in that project. You might need to refresh the page after each issue creation to see it.

You can do this via global rules to apply to all projects also. You'll need to be a Jira Admin/Site Admin, then instead of going to Project Settings, go to Jira Settings (cog icon on left-hand navigation bar) > System > Automation Rules (left-hand menu).

For more on using Automation For Jira see these help pages.

[Mehdi]

Hi John,

Thanks a lot for the immediate replay. It was a great help the automation is a great feature which I was not aware of it. 

I used the condition at top of it as well to make sure only issues meet the requirement will send the notification.

Cheers,

Mehdi

[John Funk]

Great  - glad I could help.

[Mohamed Benziane]

Hello @Mehdi 

Welcome to the community.

Is not possible out of the box. You can take a look for an addon (like scriptrunner or automation) on the marketplace that will allow you to achieve this.

[Mehdi]

Hi Mohamed,

Thanks for the immediate respond. I will look in to those addons and will update the post accordingly.