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I have implemented automatic commenting on tickets after they are open more than 1 hour.
Instead of checking the text of the last comment, I'd address it differently:
the approach of @Aron Gombas _Midori_ is the best from my point of view.
If you have 3 different autocomments you can create some check that will be actived after the comment added (in the automation that create the comment).
Normally, it's a good practice when you add a comment update a "notified Date Field" in order to avoid to do the same comment again in the future. (Obviously checking this "nofitied Date Field" before adding a new one.
If you have 3 different comment, check it 3 times I think so.
Thanks for the quick reply.
comment ~ "open for 1 hour"
so if i use comment ~ "open for 1 hour " this checks for all the comments in the ticket ?