We have two directories.
1. Active directory
2. Jira Internal directory
We had both directories connected before this change.
We have a situation where all the necessary users existed in AD but recently we did SSO integration which ended up creating duplicate profiles for some users from AD in Jira Internal Directory with same username for both profiles.
We see this when we are trying to assign some users to Issues or Projects in the "Assignee" field. In this case, we see same user with same username listed twice.
Goal: we need to remove the duplicated users from Jira Internal Directory and re-assign any issues, Projects or Groups that they were assigned to their original profile in AD. Will this be possible?
When we go to the users list in "User Management", we will see only one listing for that user. We think that it could just be due to the way the user list is imported in both cases.
Thanks you for your time!
You can use this knowledge base article to merge the duplicate accounts. https://confluence.atlassian.com/jirakb/how-to-merge-two-users-content-ownership-and-permissions-in-jira-968659640.html
Make sure you have a backup to roll back to as you will be making changes to the DB. You should also make sure you have a list of users to validate against before you let users back into the instance so you can confirm that a roll back is not required.
Thank you for your response!
Isn't there any other way we can do it? I found this post with comment from Stephen Crandell where the duplicate users were deleted and associations moved to original user profiles:
Will this not be possible? I am not sure if creating temp tables in the DB and stopping JIRA will be an easy thing to ask for.
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events