Could you help me please!
How to put the issue type field after a custom field in the create screen of the request: in fact the need of my client is to update the list of the "issue type" field according to the custom field "Service". For example if the user chooses the "Taxation" service, he only sees the issues types of to taxation.
thanks for your answer, but my main request is how to put the "Service" field before the system field "issue type", as when I have reorded the fields in the screen that is associated with the "Create a problem" operation to this project , the "issue type" field always remains the first field in the create screen (See attachement)
Like Others have stated:. This isn't possible in Jira.
The reason for this is that the selected Project and Issuetype determine what create Screen ist shown. Thats why the are always on top in a different section of the Screen form.
Why is the order Important for you?
Hi @ebenothmen To change order of fields in the Create screen, you need to reorder the fields in the screen which is associated with the operation "Create issue" for this project.
Regarding your second query, that is not possible out of the box with Jira.
I am not sure if that can be done using scripts or not.
Using Confluence as your input mechanism:
Using Jira Service Desk
I have cases where I use JSD (JSM now, I guess) as the capture for a variety of different non JSD projects as well as for JSD projects themselves. For the non-JSD projects:
Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...
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