Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,559,224
Community Members
 
Community Events
184
Community Groups

How to include User that triggered an event in email subject

I would like to include the User that modified/updated or somehow triggered an event that leads to an email notification to be included in the emails subject.

I know that i need to edit the templates either in the installation directory or those included in the batcher application.

But what variable do i need to use.

1 answer

1 vote
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 16, 2022

Hi @Philipp Wieseckel 

Jira by default will not send out notifications for changes to the user who caused the action. You have to go to System > Default User Preferences and turn on the "Notify users of their own changes".

notify users.png

Keep in mind though, that users are able to switch for their own profile only this option, thus not receiving any notifications.

Hope any of the above helps.

Alex

Hi @Alex Koxaras _Relational_ thanks for your response.

I think you got me wrong there its not about notifying the User that made a change but include the Users Username in the Subject of the Mail that gets send out.

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 19, 2022

@Alex Koxaras _Relational_ Thanks, i was aware of the documentation but am still unsure about the Variable i should use.

This: https://developer.atlassian.com/server/jira/platform/jira-templates-and-jsps/

seems to explain that i should use $remoteUser but it looks like it is not working properly.

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 19, 2022

I would agree that by the looks of it remoteUser is the way to go. But I haven't a server instance to test it. What are the results you are getting?

It is "$remoteUser.displayname"

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events