I have the following task that requires your help.
Jira instance has a lot of projects, but let's consider two projects now: Project_A and Project_B
Each of the projects has a separate business workflow with more than 20 statuses and works according to a certain logic to solve business problems.
I need a solution that will allow me to close tasks from project A or B from any status except for To Do and Done. These Jira tasks should be tracked by the operator.
I have an idea to create a separate project (let's say Project P) and use this project to close tasks from project A or B.
Here is the logic:
I cannot implement the additional "Archive" status in project A so that I can immediately send the tasks that the client refused there.
Because Jira contains many projects (more than 15) and it will be difficult for the operator to track customer refusals.
Moreover, if the task is canceled, it is necessary to attach a file with the reason for the failure.
The question is how to implement the possibility of closing issue_ABC from project A, through issue_BCD of project P?