We use to help manage a lot of dates and other details from different companies, manly being logistic provider, these companies send info in EDI format and there can be many changes which we entering into Jira manually but would if we could get a EDI set up i beleive this info could be automatically uploaded without data entry. Let me know if you have any insight about this and setting it up.
The XML import on Cloud is limited to data exported to XML from a system with a perfect understanding of Jira XML exports (i.e. another Jira Cloud or recent Server version)
It also overwrites your entire site.
So I don't think it's what you are looking for. A regular or dynamic import probably needs to use REST calls to poke data in.
Jira does do XML and ANSI, but it needs to be structured in a way it makes sense to Jira. Edifact is the wrong shape because it's not for issue tracking.
If your code can't do REST calls for some reason, then yes, you'll need to find something that can convert from your data format to something Jira can use.
I've used XSLT to convert XML into CSV for imports in the past.
I'm not aware of any apps that do it directly inside Jira though (other than REST endpoints in Scriptrunner, which I think are only available to Server, and writing my own Server "importer" plugins)
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