In my organization ,we often get prometheus alert.
I am planning to create jira ticket automatically when prometheus critical alert fires.
And when the same alerts comes ,it should append with the old jira ticket.
Do you guys any idea about this?
Rig up Prometheus to send an email to Jira when the first alert happens, and read the issue key that is created as a response. Then if the alert happens again, get it to use that issue key in the subject of any further emails to Jira.
You could also do this with REST calls instead of emails, but it's a bit more complex