Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to add manage /add users based on DEPARTMENT

Hi there,

Im new to JIRA and not sure on how to add users/manage  by DEPARTMENT. I was able to add multiple fields under CUSTOM FIELDS for DEPARTMENT (which already existed) - for example

  1. Technology
  2. Security
  3. Billing 
  4. Delivery

But I am not sure how to group users/manage into these Department categories . Some of the departments  already exist but I am not able to locate the right page, where i should be able to add users/manage  by DEPARTMENT

2 answers

0 votes
John Funk Community Leader Apr 13, 2020

Hi Joao,

You can add a Department to a User in the Organization section under User Administration. But I am not sure how you can use that within the system other than just for info.  You can create Groups within User Administration and put users in those groups which you can then make use of within the system.

Is there something in particular that you are trying to accomplish?

Hey John, when I try to search for issues for example by Department, Im able to get all the  issues categorized for each department.

Filter Department - and choose one of the departments for example, TECH

I am able to see all tech tickets. But if I try to create a new department, such as SECURITY- I wont be able to find any issues related to SECURITY

I thought it was linked to a page, or something similar, based on DEPARTMENT and people. But the ALL ISSUES view, seems like its just a filter that im not able to figure out 

John Funk Community Leader Apr 14, 2020

So you created a custom field called Department and you have the values listed above in your question.

But you cannot see tickets where the Department = Security. 

Is that correct?

Can you share some screenshots of the values in your field? And of the query/filter you are using?

Sure, ill get that to you in a few - thanks

I did not create this field = Department. I just added new values and try to implement it into a project.  But this field Department was created for one project in the past, and it can be used to filter tickets

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

296 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you