We have multiple customers and I need to be able to add a customer-specific serial number to each issue added for each individual customer. Each customer must have their own sequential serial numbers that identifies who the customer is and the customer-specific development item number. Ideally these need to be automatically generated. Each customer-specific serial number needs to be unique.
This will help us track how many issues have been added for each different customer and act as a customer-specific development task or bug reference number.
We have only recently started to use Jira (Cloud) for managing our software development, so it's a good opportunity to get things right from the start.
So far, I have manually added customer-specific serial number as a label, which consisted of 3 letters (based on the customer name), a hyphen and sequential numbers (e.g. THD-01, THD-01, etc.). This hasn't worked as it:
I have also introduced a label naming convention to help us search and track issues by:
Can anyone help please? Thanks
The best thing to do here would be to have a select list that contains all of your customers (for the humans, it would be better to name them, rather than use a serial number that we'd then have to look up).
A select list does not work so well if you have a large number of customers though. If you do have a long list, then I'd recommend thinking of some coding. My company has a project for customers with each issue in it representing an organisation that we think of as a customer and then we have a plugin that provides a field that allows us to select an issue in the customers project, and a panel that displays the more important fields from that project in an issue that has it set.
Thanks @Nic Brough _Adaptavist_ I'm currently using a select list for the customer names, although it sounds like a good idea to switch to using coding as the number of customers is growing. What coding do you use?
The serial number aspect I'm looking for is to have a way of recording how many issues have been added overall for each individual customer, and as a reference number that can be used when communicating with customers. We use the Jira created issue numbers internally within the business; however, they are project-specific for product development rather than customer-specific (and customers wouldn't understand them). All our customers have our core products, which we continually enhance based on customer feedback and requests.
I need to automatically generate some sort of sequential reference. For example, Customer 1 needs their own sequence of reference numbers that shows the issue is for that customer and it's the 1st, 2nd, 3rd, 4th etc. issue done for Customer 1. Then Customer 2 also needs their own sequence of reference numbers that shows the issue is that customer and it's the 1st, 2nd, 3rd, 4th etc. issue done for Customer 2.