How do we get rid of phantom fix versions?

Ryan Willms December 7, 2021

We are on JIRA server and use an EXCEL ODBC connection to pull customer tickets into Excel.  Every once in a while, the tickets returns a fix version of R1_21 and we cannot seem to get rid of it.  

Both the Fix Version and Affects Version field of the ticket are empty/blank as far as we can see.

It messes with filters and sorts on our Spreadsheets.  Any advise/thoughts would be greatly appreciated.

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