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How do we get rid of phantom fix versions?

We are on JIRA server and use an EXCEL ODBC connection to pull customer tickets into Excel.  Every once in a while, the tickets returns a fix version of R1_21 and we cannot seem to get rid of it.  

Both the Fix Version and Affects Version field of the ticket are empty/blank as far as we can see.

It messes with filters and sorts on our Spreadsheets.  Any advise/thoughts would be greatly appreciated.

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