In the older JIRA UI, there was a drop down that allowed restricting of ticket comments to a specific group. We have a customer facing JIRA project and often have internal comments to post that customers don't need to see.
We could also assign a ticket and post a comment at the same time with the Assign button, which helped reduce the amount of JIRA notification emails. Now we get 2 emails, rather than one.
Anyone have any ideas on a workaround?
We spent more time switching back to the old view than any of the "new features" save us which is frustrating. I know Atlassian will eventually turn this ability off so we really need a fix.
Hi @Carol McDonnell,
This feature is not available on the new issue view yet.
We have a feature request suggesting to our dev team to add this option on the new UI:
Please, click on Vote and Watch to receive updates about the feature.
For now, it's necessary to use the old UI.
I'm sorry for any inconvenience caused by the changes on new UI.
Sorry for the delay in responding, I was on PTO.
Fadoua - we use JIRA cloud.
Alexey - The issue is the old view vs. the new view. I can restrict comments on the exact same ticket using the old view, but this ability has gone away or is hidden someplace in the new view. And this is for all our users, Admin, etc.
Jack- The screenshot you provided looks like our old view and I agree this is how we are able to restrict comments. Here is a screen shot of the new view. The permissions drop down is gone.
@Carol McDonnell, you are correct. my instance had not been switched over when I originally responded.
In summary this is associated w/ the new "Bento Box" style issue view that is being rolled out. As you correctly pointed out the ability to restrict the comments as before is not present but could change at any time as they continue to make changes. If this feature is important I would recommend disabling the new view. A recent change has allowed this to occur by clicking "see the old view" in the upper right of the detailed issue view.
Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events